Remote System Support Services (RS3)
RMS provides ongoing system-level monitoring and support for companies and datacenters of any size. We stand ready to alert internal teams of potential or growing problems. And, if warranted, RMS will gladly provide the support necessary to head off any issues and to maintain any server systems on an ongoing basis. Our standard services are listed immediately below.
System Level Monitoring
- Remote Support and Maintenance
- Performance Monitoring
- Availability Monitoring
- Predictive Failure Monitoring
- Server Security Monitoring
- Intrusion Detection Alerting
- System Vulnerability Reporting
- Backup Management Monitoring
- Reports: Incidents, Activity and Proposed Actions
System Support Services
- Operating System Maintenance
- Operating System Patch Management
- Firewall updates, security and threat management
- Antivirus System Management
- System Implementation and System Audits
- Network Infrastructure Support
- Desktop Management Plan
- Network and System Design
- License Audit/Management
- Resources Utilization Analysis
- Network Infrastructure Implementation
Coverage
- Live Support 8:30 am to 5:30 pm CST, M-F
- Monitoring 24/7/365
- Critical Alerts are Issued Within 15 Minutes
- Standard Response Within 1 hour or Next Business day if after hours
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