Remote Management Solutions (RMS)
WHAT RMS DOES
Remote Management Solutions (RMS) is a leading provider of remote database services and remote system support services. Most companies' database and server systems, if managed correctly, do not require a full-time administrator. Experienced professionals who adhere to the industry's best practices produce systems that are fast and reliable. RMS provides these professionals. Our team works offsite to maintain and optimize database as well as other server systems to lower overall administration costs.
RMS provides a core team of consultants with the knowledge and experience to provide remote system management from the system level to the database to the complex enterprise applications. Each member of the team assigned to a company's systems is a specialist, who has years of experience in his niche. This approach is unique. It enables a company to hire the very best and most experienced talent across a number of fields to maintain its infrastructure while lowering the total cost of ownership.
SHARED ACCOUNTABILITY
A unique aspect of RMS' service is our shared accountability approach. Implicit assumes direct responsibility for its clients' environments. In the event of any malfunction, the required resources are dedicated to resolving the problem at no additional charge, regardless of the source of the problem. Implicit commits itself to the availability of our customers' applications.
THE RMS PROTOCOL
RMS succeeds because of rigorous procedures and general approach to high availability defined in the "RMS Protocol." Our philosophy is outlined as follows:
- Availability is the primary objective for any server environment.
- Administrative actions must be analyzed with respect to their impact on the production environment.
- Conservative solutions are typically the best solutions.
- A good reputation is gained not from the problems resolved but from problems avoided.
- Monitoring tools have their limitations which need to be recognized and appreciated.
- Redundancy is the core of high availability.
- Common practices and procedures produce predictable results.
- A team is more efficient than an individual.
- We support client IT resources. They are part of the RMS team. We do not supplant them.
FINANCIAL AND MANAGEMENT BENEFITS
Implicit's RMS service can significantly reduce the total cost of ownership for server systems. Our team approach reduces need to maintain a large, fixed-cost support staff. Furthermore, Implicit's fee structure insulates clients from cost fluctuations due to a sudden high demand for services.
Implicit can provide a vetted team of experienced experts who need not be interviewed, retained, and tested by internal management. RMS is a constant, out of sight presence monitoring and maintaining systems and is on call to fix issues as they arise.
SECURITY
Because RDS provides remote services, data security is our highest priority. Rigorous procedures, practices, and safeguards have been enacted to meet, if not surpass, clients' internal security requirements. Access to a remote environment is tailored to client's requirements for remote communications. Each RMS team member utilizes hardware and software firewall systems as protection against unauthorized intrusion. Virus protection software is also required and maintained by subscription on each DBA platform. In addition, administrators purposely use different broadband service providers in order to minimize the potential impact of any vendor or geographical based disturbance. RMS DBAs utilize a range of other encryption and authentication products to provide greater reliability, security, and integrity for the RMS team as a whole.